privacy policy

1. WHO WE ARE

HERMONT RTSV S.L. (“REVER”) with C.I.F. B09621103, registered office at Carrer Industria 58, 08025, Barcelona, registered in the Mercantile Registry of Barcelona, offers immediate refunds and returns for customers of businesses with online sales channel.
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Our website address is: https://itsrever.com.

2. PERSONAL DATA PROTECTION

2.1. Data Collection

We may collect, or process on behalf of our customers, the following categories of personal data when you use or interact with our products and services:

• Identification Data: First and last name, mailing address, shipping address, telephone number, and e-mail address.
• Transaction Data: Purchase history, return details, payment data, credit or debit card details.
• Browsing Data: IP address, device type, cookie data, access logs.
• Financial Data: Bank account information, transfer information, and payment method information.
• Geolocation Data: Location derived from IP address, shipping data.

If you decide to register through or otherwise grant access to a third-party integrated service, such as Google, we may also collect personal information associated with your integrated service account. You may also have the option of sharing additional information with REVER through an integrated service. If you choose to provide such information, during registration or otherwise, you are giving REVER the permission to use, share, and store it in a manner consistent with this privacy policy.

2.2. Use of Google User Data

Our application accesses Google user data, including:

• Basic Profile Information: Such as your name and email address, used to personalize your experience and facilitate your interaction with our services.

Google user data is used to:

• Facilitate refunds and returns for eCommerce transactions.
• Personalize your experience with our services.
• Manage and schedule return-related events and communications.

We do not use Google user data for any other purposes, including marketing or analytics, without your explicit consent.
We implement rigorous security measures to protect the integrity and confidentiality of your Google user data, including:

• Encryption: Google user data is encrypted in transit using HTTPS and at rest using industry-standard encryption protocols.
• Access Controls: Access to Google user data is restricted to authorized personnel only, and we employ role-based access controls to ensure data is accessed only by those who need it.
• Regular Audits: We perform regular security audits and vulnerability assessments to identify and mitigate potential risks to Google user data.
• Data Anonymization: Where possible, we anonymize data to minimize the impact of any potential data breach.

3. DATA SHARING

We do not transfer or disclose your information to third parties for purposes other than those provided. Data will only be shared with third parties within the following fields:

• Payment Providers: To process payments and refunds.
• Logistics Providers: To manage and track returns.
• Service Providers: Companies that provide services to REVER and require access to the data to perform these services.
• Legal Compliance: Personal data will only be disclosed upon express judicial request or to public bodies when required by law.

User data is not shared, transferred, or disclosed to third parties outside of the aforementioned service providers, except as required to provide our services.

4. retention of data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Google user data is retained for the duration of your use of our services and is deleted upon your request or termination of your account.

5. cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us track your interactions with our website and improve our services. We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website.
• Analytical/Performance Cookies: Help us understand how visitors use our website, allowing us to improve its functionality.
• Functionality Cookies: Allow us to remember your preferences and provide a more personalized experience.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website

6. EMBEDDED CONTENT

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.