22 September 2022
2 min read
How to return a product in just two clicks
Returning your product in just two clicks and receiving your compensation instantly is now possible thanks to REVER.
As shoppers, we buy products online and receive them at home in 24h, but when we need to return them, we face a painful and slow process. Currently, the average time to get refunded exceeds 14 days in Europe, which clashes with the growing consumer demands.
At REVER, we firmly believe that returning should be as easy as buying, and we enable this by allowing online shoppers to request their returns in just two clicks and a couple of minutes.
Here’s how with 2 simple steps:
STEP 1: Introduce your email account and order number
Firstly, customers need to access the returns & exchanges section of the corresponding eCommerce website. Once there, they just need to self-identify with the order ID and email to access the details of the purchase.
STEP 2: select all those products of the purchase ticket that you want to return & choose the compensation and return method
Next step is to select the products that your customers would like to return and choose the desired compensation method (refund, exchange, store credit) as well as the product return method (pick-up, drop-off).
The amount corresponding to your product is now available in your account!
A frictionless returns experience that impacts both conversion and retention for retailers.
REVER is the only end-to-end solution for all post-sale services. While other players are focused on solving one particular problem along the reverse logistics value chain, REVER aspires to become the one-stop shop in the space.