18 October 2022
2 min read
The most complete software for your returns
The drive of online shopping in the pandemic has been consolidated. The problem now is the returns. Before the pandemic, 20% of products sold online were returned and, currently, this percentage has increased up to 36%; rising to 54% in the fashion sector. The result has been a 4.4% reduction in revenue for eCommerce (La Sexta, 2022).
Companies such as Inditex have begun to charge for these returns in Germany, France and the United Kingdom, without the number of orders placed being affected at the moment.
At Amazon they begin to penalize repeat offenders in returns since 77% of the people who return are repeat offenders.
Buying a product online in two colors, two sizes, or when in doubt, purchasing two similar models because “it can be returned for free” is one of the key aspects that currently differentiates an online purchase from a physical one.
“The volume of returns has increased by 20-25% in many eCommerce, which entails an increase in costs, especially in the logistics field and in the reshipment of that particular product.”
The decision, consequently, has been to start charging for the collection service for returned orders. This position is being quite accepted by those customers who make most of their purchases online, since there was beginning to be a bit of abuse between the number of products purchased and, in this way, the customer will think more than the product to buy.
On the other hand, other customers do not agree as they believe that this can affect eCommerce considering that the greatest benefit of being able to buy online is being able to have a facilitated return process.
Online business consultants suggest other solutions, especially for those smaller eCommerce, where they recommend that the product sheets/descriptions be more detailed.
As consumers, we buy products online and receive them at home in less than 24 hours, but when we need to return them, we face a long and slow process.
REVER enhances the online returns experience, allowing shoppers to return their purchases in just two clicks and receive their refunds in seconds. REVER is the only end-to-end solution available that offers eCommerce a complete product that also integrates logistics operations, management software to improve the user experience and different compensation options, such as exchanges or promotional codes, that help eCommerce to retain customers.
We believe that returning a product should be as easy as buying it, and we make it possible by enabling online shoppers to request their returns in just two clicks and a couple of minutes.